Help desk

 

Our professional valuable expertise in implementation, upgrade, training, automation and technology of ERP applications for our different clients, joined to tested methodologies, strong technical and great commitment, makes Enratio an unbeatable alternative in help desk service.

 

The objectives of the Enratio´s help desk are:

 

- Maintenance of a central point of contact for all our users [key and end-users]

- Assistance on using PeopleSoft, Oracle eBusiness Suite and World Class Hospitality Applications products and services

- Supplier of technical assistance and general information on all aspects of the service

- Solution of problems within an acceptable time frame

- Continuously improvement the service through user feedback.

 

Our Customers are looking for more effective and efficient ways to manage the ongoing support of their enterprise application. They are looking for ways to meet always available, lightning response times, highly secure, quick problem resolution, and recovery from disaster; while staying within a budget. Enratio delivers its solutions called enPak.

 

Our managed services are supported by a Service Level Agreement [SLA] which aligns our performance commitment to your organizational needs. Our pricing allows our client's to enjoy ongoing budget stability for maintenance operations.

"Our professional valuable expertise in implementation, upgrade, training, automation and technology of ERP applications, makes Enratio an unbeatable alternative in help desk service."